Ben Kimani

Serve as primary system administrator for the IVY/VIVO & Solutech SFA System environment for presale, vans and merchandising channels
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage IVY/VIVO & Solutech SFA System Master data, data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the SFA System skill set across the organization
Effectively act as the liaison between our users, vendors and the application development team
Work independently with members of the user community to define and document development requirements
Analyze data from different sources using advanced Excel skills for use in the SFA system.
Make changes to the system when required
Conduct software and mobile testing prior to user deployment.
Use Project management skills to handle new SFA projects and current system user requested changes.
Maintain integration utilities i.e. custom built software from Erp to the SFA system.
Provide level 1 support to end users on technical issues and bugs.
Manage issue tracker that contains the issue list of current issues, tasks, owners and subsequently follow up on prompt resolution
Maintain Jira platform ticketing tool used to log tickets based on priority.
Provide one to one training to end users, and business team
Communicating regularly with users on new features, challenges and suggestions.
Audit data quality in the SFA system.
Configure initiatives, schemes, survey questions based on the current monthly objectives e.g. offers
Upload targets into the system for all channels.
Documenting procedures and processes for the systems.
Documenting roles and responsibilities for all teams
Implementation of new systems and features.
Provide support through remote tools on the tablets and phones
Other duties as assigned

Provides technical direction for the development, design and systems integration cross multiple client engagements from definition phase though implementation.
Applies significant Knowledge of industry trends and developments to improve service to our clients.
Suggests alternatives technical solution to meet client requirements more.
Creates and executive’s development plans across multiple projects and revise as appropriate to meet changing needs and requirements
Keeps projects managers well informed of status of developments efforts
Defines communications and enforce coding standards.
Manages multiple technical teams within budget and project schedules.
Assist in sales efforts from a technical perspective.
Manages client’s integration and expectations for multiple or large-scale development effort.
Anticipates clients’ needs and proposes alternative technical solution
Continuously seek and capitalizes upon opportunities to increase customers satisfaction
Assesses training needs and selects training tools for team members
Lend expertise to internal teams and task forces
Reviews the status report of team members and addresses issues as appropriate.

PC, hardware setup and maintenance and backups into a server.
GSM Trackers setup and configuration; this include phone, car Trackers, hand held trackers etc.
Maintaining IT stocks. This include placing orders when necessary
User support both in the office and field.
Analyzing and maintaining the office network.
Configure CCTV cameras and door locks.
Design and print Staff ID cards.
Image and video editing.
New staff training on Company cloud applications and systems.
PCs and Hard drive encryption.
Maintain and updating departmental records.