Divesh Patel
Ingeniería Eléctrica en University Of Johannesburg, Doornfontein
Sudáfrica
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Cloud Support Engineer en Amazon Web Services
I am a skilled professional at the intersection of cloud technology and networking, bringing a wealth of experience from roles at two industry giants. As a former member of the AWS Cloud Support team, I have a proven track record of providing top-tier support for cloud environments, specializing in container services. Additionally, my tenure at Huawei equipped me with a deep understanding of networking, encompassing BGP, ISIS, OSPF, and other security protocols used within the network engineering space. With a commitment to delivering excellence in both cloud and network domains, I am poised to contribute effectively to innovative projects and drive success in dynamic technical landscapes.
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Experiencia
Cloud Support Engineer
July 2022 - February 2024
Testing environments for issues with the service using the AWS Troubleshooting Handbook
Informing customers of the best practices that should be used with the above-mentioned services
Teaching customers about the differences between the above services
Informing customers about the level of support that can be given for the above services and teaching customers about the AWS Shared Responsibility modal so that customers understand the level of support that can be provided
Escalating cases internally to relevant teams when issue might be with the service
Getting on an AWS Chime call to meet and gather more information about the issue the customer might be facing for the case
Huawei South Africa
Network Engineer
November 2020 - June 2022
Experience in on-site delivery and upgrading of MA56XT and MA58XX equipment
Troubleshooting GPON and MSAN configured equipment
Completed 27 MSAN sites within the span of 1 month
Managing and reporting required site upgrades using surveys
Monitoring subcontractors' work by checking build quality and reporting build faults
Commissioning GPON builds and MSAN build for the access network
Reporting Weekly Site Progress and completion to managers via presentation and Report writing
Delivered the Far Data Centre project, along with commissioning of the Aggregation nodes used by the Rain network to connect to the Core Network (Applied BGP, ISIS, VPN and ACL protocols to aggregation nodes)
Delivered, installed, and checked build quality for new Firewalls and IGW nodes added to Rain Network
Completed 22 Far Data Centre Sites within 3 months, including sign off, install, and commissioning all sites for the Live network
Trained Subcontractors on build quality and general build for Far Data Centre and Firewall projects
Involved with reporting and site surveying initial 7 sites for POC concept for live network
Surveying new Sites for new POC equipment for Vodacom Access, AGG, and ASBR layers
Testing Servers using Functionality guide and new POC equipment
Reporting Weekly Site Progress and completion to managers via presentation and Report writing
Educación
Ingeniería Eléctrica
University of Johannesburg
Graduado en 2020
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