Vusumuzi Thabethe

*Onsite IT Global Operations contracted to Louis Dreyfus company
*End-user and infrastructure support
*Building and maintaining relationships with vendors and services providers
*Project management
Assessment management.
*Presenting progress and performance alongside global IT team
*Attending to tickets and assigned catalogue tasks
*On standby for any technical upgrades and installations

*End user support
*Onboarding of staff
*Imaging and wiping of information on devices
*Asset management
*Project management
*Device and software support and troubleshooting

1. Assignment tasks and making sure targets are met
2. Writing performance and progress reports
3. Troubleshooting worker devices
4. Handling escalations
5. Working with FOO

Effectively communicated with all levels of staff.
Setting enumeration targets for fieldworkers.
Tracking work progress and writing feedback reports.
Handling issues escalated to me and escalating it to the relevant department.
Troubleshooting fieldworker work devices (Tablets)

Attend virtual meetings and submit reports.
Self-studying to complete certification.
Tasked With developing cloud solutions for varies projects.

Effectively communicated with all levels of staff.
Software installations.
Domain maintenance.
General Computer Troubleshooting.