Pankinan Haggai
CustomerSuccessClient en AccessBank,L1(Hausa-Inbound),On-Site
Bioquímica en Redeemer'sUniversity,Nigeria
Nigeria
Prepárate para trabajar de forma remota con la evaluación Anywherepro
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CustomerSuccessClient en AccessBank,L1(Hausa-Inbound),On-Site
Redes sociales
No se agregaron enlaces sociales
Experiencia
AirForceBaseSecondarySchoolMakurdi
Grade10BiologyTeacher
Presente
Developinganddeliveringengagingandinformativebiologylessonsthat alignwiththecurriculumstandards.
Assessingstudentlearningthroughavarietyofmethods,suchastests, quizzes,homeworkassignments,andprojects.
Providingfeedbacktostudentsontheirworktohelpthemimprove.
Creatingapositiveandsupportivelearningenvironmentwhereallstudents feelcomfortableaskingquestionsandparticipatinginclass.
Communicatingwithparentsandguardiansabouttheirchild'sprogressand anyconcerns.
Stayingup-to-dateonthelatestadvancesinbiologyandincorporatingthem intotheirteaching
AccessBank,L2,QueryResolutionSpecialist,On-Site
CustomerExperienceManagement
Presente
Resolvedcustomercomplaintsbyidentifyingtherootcausesofproblems andtakingappropriatecorrectiveactions,followingcompliance
IncreasedClientretentionrateratioby25%
Resolvedanaverageof80Customersenquiriesperday
PromotedtoResolutionSpecialistofficerowingtoexcellenceindelivering thebestclientserviceasinboundagent
ProvidedReportonKeyImprovementAreasassuggestedbyTrainingteams fortheirPerformanceImprovementtrainingrequirement.
AccessBankL3,ResolutionSpecialist,On-Site
CustomerSuccessManager
Presente
Makeover50followupcallsdailyandre-escalate92%ofunresolved ComplaintandRequestsviaCRMandEmail
AssistCreditOperationwithretailloanseligibility,profiling,disbursementand liquidationandsettlementanddisputeresolutionwherebacklogged resolutionincreasedby20%
Maximiseteamknowledgeandproductivitythroughtheimplementationof well-placedweeklyFridayelectronicmeetingsystemsViaTeamsonwork procedures.
Certificaciones y Distintivos
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Proyectos
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Idiomas
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Habilidades
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