Tafadzwa Munatsi

Developed and implemented a digital voucher system deployed across 40 stores, utilized by over 40 corporate organizations, resulting in a 20% boost in sales.
Secured tenders from more than 5 non-governmental organizations, generating additional revenue
Launched a customer card program providing financial services to the marginalized, issuing over 5,000 cards with a pipeline of 100,000, resulting in new deposits
Collaborated with a local financial institution to establish a payment platform, enabling diaspora remittances and driving a 25% increase in additional revenue generation.
Formed strategic partnerships with Microfinance institutions, expanding loan product offerings to the marginalized and achieving a loan portfolio growth of 35% within one year.
Contributed to the company's bottom line by generating additional annual revenue and improving profitability by 15% through strategic financial planning and cost optimization initiatives.
Launched website, attracting 10,000 monthly visitors in 6 months, and doubling online conversions via optimization and user experience improvements.
Grew social media audience from 5,000 to over 10,000 followers, resulting in a 40% increase in brand reach and engagement, measured through social media reports and analytics.
Implemented diverse payment systems, including mobile wallets and card payments, across the organization's till points, driving a 25% transaction volume increase & enhanced customer convenience.

• Developed and implemented a digital voucher system deployed across 40 stores, utilized by over 40 corporate organizations, resulting in a 20% boost in sales.
• Secured tenders from more than 5 non-governmental organizations, generating additional revenue
• Launched a customer card program providing financial services to the marginalized, issuing over 5,000 cards with a pipeline of 100,000, resulting in new deposits
• Collaborated with a local financial institution to establish a payment platform, enabling diaspora remittances and driving a 25% increase in additional revenue generation.
• Formed strategic partnerships with Microfinance institutions, expanding loan product offerings to the marginalized and achieving a loan portfolio growth of 35% within one year.
• Contributed to the company's bottom line by generating additional annual revenue and improving profitability by 15% through strategic financial planning and cost optimization initiatives.
• Launched website, attracting 10,000 monthly visitors in 6 months, and doubling online conversions via optimization and user experience improvements.
• Grew social media audience from 5,000 to over 10,000 followers, resulting in a 40% increase in brand reach, and engagement, measured through social media reports and analytics.
• Implemented diverse payment systems, including mobile wallets and card payments, across the organization's till points, driving a 25% transaction volume increase & enhanced customer convenience.

Played a pivotal role in a pioneering fintech start-up partnered with a microfinance institution
Formulated strategic roadmap, driving 20% revenue growth and market expansion.
Built & led high-performing teams in sales, systems innovation, credit operations, & call center functions
Developed and delivered training programs for both customers and team members, resulting in improved customer retention and employee performance.
Developed & implemented standardized procedures that significantly enhanced operational efficiency.
Prepared and presented reports to the board and executive committee (exco).

Managed branch operations, team development, and systems to drive productivity, operational excellence, and exceptional customer service resulting in over 50% deposit growth within two years
Led deposit and loan growth initiatives, utilizing outreach programs, social media, and radio platforms, achieving a 25% increase in deposits and 30% loan portfolio growth in one year
Maintained a high-performance culture and achieved consistent target attainment, with the team exceeding weekly, monthly, and yearly targets by an average of 10%.
Developed and deployed a financial literacy program, equipping 5000+ SMEs nationwide with essential financial knowledge, resulting in a 20% average boost in their business performance
Implemented procedures and controls that ensured compliance across all branches, resulting in over 95% regulatory compliance.
Trained and onboarded new bank branch teams, enabling them to achieve operational efficiency and surpass their targets by an average of 15% within the first three months.
Served as a member of the bank's development committee, contributing to innovative product ideation resulting in a 10% increase in revenue from new product offerings.

Spearheaded new product development and successfully conducted User Acceptance Tests for migration to a new system, resulting in a 20% increase in operational efficiency.
Contributed to informed decision-making by timely preparing and distributing financial reports to senior management.
Reconciled outstanding recon items in suspense accounts across five branches, reducing reconciliation errors by 75%.
Volunteered to market Microfinance products to civil servants, leading to a 30% growth in customer base and a 40% increase in profit margins for the division.