HILDA BLESSING HAMMOND
Corporate Receptionist at AVS Industries Limited
Atingi Elearning Platform
Ghana
Hi, I'm HILDA BLESSING HAMMOND!
Corporate Receptionist at AVS Industries Limited
Dynamic and results-driven professional with over 10 years of proven expertise in customer service, administrative support, virtual assistance, and corporate receptionist roles. Recognized for delivering outstanding client experiences, streamlining operations, and ensuring seamless organizational efficiency in fast-paced environments I bring a unique blend of exceptional communication skills, meticulous attention to detail, and a proactive mindset, making me an invaluable asset to organizations seeking top-tier support. Adept at building strong relationships with clients, colleagues, and stakeholders, I excel in creating positive, lasting impressions while contributing to the overall success of the team Customer Service Excellence: Skilled in resolving complex inquiries, managing high-pressure situations, and ensuring client satisfaction. Administrative Expertise: Proficient in managing calendars, coordinating travel, preparing reports, and handling confidential correspondence with discretion. Virtual Assistance Mastery: Experienced in remote collaboration, leveraging tools such as MS Office Suite, Google Workspace, Asana, and CRM platforms to deliver high-quality virtual support. Reception & Front Desk Operations: Expertise in managing corporate front desk functions, including welcoming clients, managing communications, and supporting daily office operations Process Optimization: Known for streamlining workflows, enhancing productivity, and introducing innovative solutions to administrative challenges Notable Achievements: Improved customer satisfaction ratings through proactive service and personalized solutions. Successfully supported executives and teams across multiple time zones, ensuring all deadlines and objectives were met. Played a pivotal role in organizing work events, earning recognition for exceptional organizational skills and attention to detail. Passionate about delivering excellence in every interaction, I am seeking a role where I can leverage my diverse experience to drive operational success and contribute to an organization’s growth.
Socials
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Experience
AVS Industries Limited
Corporate Receptionist
January 2023 - Present
Ensured a seamless and welcoming experience for corporate visitors, showcasing professionalism. Managed scheduling, logistics, and administrative support for high-level meetings. Served as a reliable point of contact during emergency procedures, displaying calm and effective problem-solving. Designed targeted advertising campaigns, achieving a 15% boost in client engagement. Maintained strong relationships with stakeholders to deliver effective campaigns aligned with business goals.
KORA
Senior Customer Service Manager
January 2023 - Present
Delivered prompt and professional assistance to customers via phone, email, and chat, maintaining a 95% first-contact resolution rate. Analyzed customer feedback to enhance service processes, reducing resolution times by 20%. Collaborated with cross-functional teams to improve logistics workflows, ensuring timely order fulfillment. Supported customers with inquiries, returns, and product recommendations, earning consistent positive reviews.
Express Global Limited
Call Center & Advertising Executive
January 2023 - December 2023
Enhanced team performance through targeted training programmes, increasing sales conversion by 10% Successfully led the team during a critical system migration, maintaining a 100% service level agreement (SLA) during transition Recognised for leading the highest-performing team in 2023 Promoted to team lead after successfully stepping up after colleague unexpectedly took extended leave
Express Global Limited
Call Center & Advertising Executive
January 2023 - December 2023
Enhanced team performance through targeted training programmes, increasing sales conversion by 10% Successfully led the team during a critical system migration, maintaining a 100% service level agreement (SLA) during transition Recognised for leading the highest-performing team in 2023 Promoted to team lead after successfully stepping up after colleague unexpectedly took extended leave
MTN GH / ISON Xperiences
Customer Service Representative
January 2016 - November 2023
Handled high call volumes of over 200 daily interactions while maintaining quality and professionalism. Trained and mentored team members, improving overall team productivity by 25%. De-escalated complex customer complaints with empathy and efficiency, reducing escalation rates by 30%. Introduced proactive measures to improve customer service ratings and enhance loyalty.
MTN GH / ISON Xperiences
Customer Service Representative
January 2016 - November 2023
Handled high call volumes of over 200 daily interactions while maintaining quality and professionalism. Trained and mentored team members, improving overall team productivity by 25%. De-escalated complex customer complaints with empathy and efficiency, reducing escalation rates by 30%. Introduced proactive measures to improve customer service ratings and enhance loyalty.
Pepsi Cola Limited
Marketing Specialist
January 2015 - January 2017
Developed marketing campaigns that increased sales by 20% through innovative event planning and social media strategies. Conducted competitive market analyses to refine product positioning and pricing strategies. Partnered with clients to craft customized promotional materials, fostering long-term relationships.
Pepsi Cola Limited
Marketing Specialist
January 2015 - January 2017
Developed marketing campaigns that increased sales by 20% through innovative event planning and social media strategies. Conducted competitive market analyses to refine product positioning and pricing strategies. Partnered with clients to craft customized promotional materials, fostering long-term relationships.
Opportunity International Savings & Loans
Customer Service Representative
February 2013 - February 2015
Provided tailored financial advice, driving client satisfaction and trust. Streamlined account setup processes, reducing onboarding time by 20%. Played a key role in achieving branch-wide sales goals through targeted cross-selling strategies.
Opportunity International Savings & Loans
Customer Service Representative
February 2013 - February 2015
Provided tailored financial advice, driving client satisfaction and trust. Streamlined account setup processes, reducing onboarding time by 20%. Played a key role in achieving branch-wide sales goals through targeted cross-selling strategies.
Capital Bank
Customer Service Representative
January 2011 - January 2013
Managed diverse financial transactions, ensuring accuracy and compliance with industry standards. Promoted banking services, resulting in increased customer acquisition and retention rates. Provided solutions for customer concerns, enhancing overall client satisfaction.
Capital Bank
Customer Service Representative
January 2011 - January 2013
Managed diverse financial transactions, ensuring accuracy and compliance with industry standards. Promoted banking services, resulting in increased customer acquisition and retention rates. Provided solutions for customer concerns, enhancing overall client satisfaction.
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
Skills
Customer Service Data Entry
Complaint Resolution
Call Center
CRM (Customer Relationship Management)
Data Entry
Virtual Assistant
Schedule Planning
Calendar Management
Travel Arrangements
Virtual Administrative
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