Aduamah Maxwell

• Installed and configured FortiClient VPN on computer systems to ensure compliance with industry standards and regulations, enhancing the organization's overall security posture.
• Assisted in setting up access points to extend wireless connectivity in offices, enhancing network coverage and user mobility.
• Leveraging my expertise in client service, I installed and configured advanced endpoint protection solutions like Withsecure Endpoint Security to safeguard the organization's network from various cyber threats, reducing the risk of malware infections and data breaches.
• Applying my client services knowledge, I joined computers into the organization's domain, ensuring secure user access to resources and data on the network while maintaining compliance with access control policies and regulations.
• Drawing on my client service experience, I provided timely and effective resolution to technical issues encountered by the organization's employees on their computer systems, minimizing downtime and optimizing productivity.
• Installed and ensured all windows operating systems are running the latest versions on computers within the Akuse work location.
• Used the client support software to track and resolve clients’ requests and incidents.
• Terminated CAT 6 UTP network cables for network connectivity on client computers.
• Took part in a preventive maintenance routine that helped in prolonging the lifespan of the equipment, reduce downtime and decreased reactive maintenance requests.
• Provided IT Support during meetings and other organizational events.
• Configuration and troubleshooting of IP Avaya phones
• Supported senior technicians in complex network troubleshooting.
• Assisted network technician in resolving a critical fiber cable outage, restoring internet connectivity for an entire department.
• Installed and configured printers, including IP address assignment, to optimize network printing capabilities.
• Installed and configured Java for users in the Akuse Work Area, enabling access to Oracle accounts and improving workflow efficiency.

Installed and configured FortiClient VPN on computer systems to ensure compliance with industry standards and regulations, enhancing the organization's overall security posture.
Assisted in setting up access points to extend wireless connectivity in offices, enhancing network coverage and user mobility.
Leveraging my expertise in client service, I installed and configured advanced endpoint protection solutions like Withsecure Endpoint Security to safeguard the organization's network from various cyber threats, reducing the risk of malware infections and data breaches.
Applying my client services knowledge, I joined computers into the organization's domain, ensuring secure user access to resources and data on the network while maintaining compliance with access control policies and regulations.
Drawing on my client service experience, I provided timely and effective resolution to technical issues encountered by the organization's employees on their computer systems, minimizing downtime and optimizing productivity.
Installed and ensured all windows operating systems are running the latest versions on computers within the Akuse work location.
Used the client support software to track and resolve clients’ requests and incidents.
Terminated CAT 6 UTP network cables for network connectivity on client computers.
Took part in a preventive maintenance routine that helped in prolonging the lifespan of the equipment, reduce downtime and decreased reactive maintenance requests.
Provided IT Support during meetings and other organizational events.
Configuration and troubleshooting of IP Avaya phones.
Supported senior technicians in complex network troubleshooting.
Assisted network technician in resolving a critical fiber cable outage, restoring internet connectivity for an entire department.
Installed and configured printers, including IP address assignment, to optimize network printing capabilities.
Installed and configured Java for users in the Akuse Work Area, enabling access to Oracle accounts and improving workflow efficiency.

• Set up and configured projectors and Polycom systems for online meetings, facilitating effective remote collaboration and communication.
• Performed file transfers, ensuring secure and efficient data movement across systems
• Utilized Hiren's Boot OS to reset forgotten passwords on computers, ensuring uninterrupted user access and productivity
• Installed and configured printers, including IP address assignment, to optimize network printing capabilities.
• Performed installation, maintenance, and repairs on computer equipment.
• Provided IT Support during meetings and other organizational events.
• Troubleshot software and hardware problems.
• Assisted senior technicians in educating employees about software and tool features
• Assisted the IT support team to troubleshoot network issues, improving system efficacy
• Used the client support software to track and resolve issue requests
• Assisted IT support team in inventory management