Dennis Kinyamu

Production and delivery of compliant, professionally produced proposals within customer-defined timeframes.
Coordinate proposal input from a variety of stakeholders, typically involving contributions from various Departments.
Champion document management and change control best practices.
Ensure proposal documents follow standard formatting and quality standards.
Provide advice on flow, language, and grammar to content owners.
Consolidate sections and/or documents developed by other team members into the required tender format.
Maintain and make available master document sets.
Ensure consistent branding for all company-specific documents.
Communicating with stakeholders regarding project needs and goals

Train and develop training manuals for account managers and business development managers to get them through the entire sales cycle to spark company market share.
Receive, analyze, and submit business tenders received from account managers following the relevant tendering process.
Ensure timely delivery of compliant and commercially sound bids.
Help the project manager as necessary during the planning, implementation, and testing phases of numerous IT projects.
Monitor and document project execution in relation to stated objectives, timelines, milestones, and budgetary items.
Manage deliverables timeline by aiding technicians when necessary and modifying work schedule to meet customer requirements.
Interact daily with clients to answer questions, share project status, verify change orders, and resolve complaints.
Serve as a general point of contact for all technical personnel to resolve issues quickly and increase collaboration.

Provide guidelines on registration of new and existing members on M-Sacco (Mobile Banking Platform for Saccos) at the Sacco.
Train the Sacco staff on how to access and use M-Sacco.
Follow up on M-Sacco customers to ascertain if they are experiencing any challenges.
Ensure that both staff and Sacco members are aware of the product by carrying education and training on M-Sacco as a product.
Generate customer interest in M-Sacco as a product through marketing on member education days and AGM Meetings.
Gather feedback from the customer and forward the same to the immediate supervisor.
Management of a team in the various Client Sacco's and escalating issues not within my jurisdiction.
Sit with marketing managers at various Sacco's to formulate, plan, and execute marketing plans for virtual banking services.
Resolve problems that the M-Sacco customers may be facing at the Sacco Level.

Promoted business to increase customer base and grow revenue.
Identified client financial goals and risk tolerance to recommend various insurance products.
Counseled clients on financial matters and provided recommendations for investment opportunities, products, and services based on client needs and asset availability.
Developed and deepened relationships with new and existing clients.
Developed tailored-fit plan for cash management and investment planning to assist clients in meeting financial objectives.
Prepared income projections and investment reports for clients to view income and balance sheets and determine investment strategies.
Interviewed clients to identify income, expenses, and financial objectives, developing customized financial plans suitable for their needs.
Demonstrated advantages and disadvantages of different products.
Made decisions to provide options, educating and aligning with the needs of clients.