YeonJong Chung

Responsible for operational excellence for customer experience in retail store. Demonstrate insight of top-selling accessories, sales trend, and inventories movements of accessories to leadership team from Sep to Dec in 2020. Analyze and solve root cause of inventory inaccuracy usually caused by cycle count. Devise and streamline process of inventory activities in all kinds of inventories to achieve FIFO basis and earn 100% of inventory accuracy especially in service parts by collaboration with team members. Boost average 20% of Set-Up Score (Average 90 above Score from August 2023 to January 2023) of customer set-up by continuous Daily Download with alignment process with Lead and leadership. Present benefits of VBA programming in Microsoft Excel to minimize completion time for daily sales report and other documents. Orchestrate statistics analysis of top-selling accessories (Apple Branded and 3PP) trend and Fast-Slow-Non-Moving (FSN) analysis of inventories by in-store and online purchase by monthly. Develop new VBA automation of complex tasks using macros and Excel packages and improve efficiency. Analyze actionable insight from basic statistical analysis (Descriptive Analysis) from data - Number of business introduction by team members. Create and update automated VBA scripts for graphs, charts, and data tables on a daily and weekly basis.

Responsible for end-to-end fulfillment of Apple online orders according to delivery committed date to customers. Handled averaged 100 - 150 customer's orders from escalated from customer representative team to support order fulfillment for online; Provided detailed attention to detail in case management, follow-up and follow-through in any transit. Investigated outbound and inbound customers' orders and outreach to customers accordingly weekly. Alleviated AppleCare+ standalone issue in Korea market and report daily number of issues to leadership team. Analyzed and solved averaged 50 - 70 aging backlog of RMAs (Return Merchandise Authorization) daily basis. Fulfilled daily over thousands of KR EDU bundle orders with situation of insufficient redemption codes. Collaborated mystery shopper orders 15 orders initiated from Worldwide logistics.

Secured business partnership with sellers of metal scrap through cold calling. Created in-house trading system between Singapore, headquarters, and other branches in South Korea and Japan. Managed company's operational duties, such as drafting official documents and registering various licenses.

Responsible for supplying munitions all level of supplies regarding food commodity, chemical materials, repair kits, and general commodities over approximately 150 people of squadron for two years. Managed reserved fluctuating mobilization material for time of war. Managed inventory discrepancy in all kinds of inventory as command moved from Busan to Daejeon.