Customer Service Representative - Intermediate English Proficiency (B1)
Alexandria, Alexandria Governorate, Egypt
about 2 months ago
Majorel is an international service company, specializing in customer experience and business process outsourcing services. It has more than 82,000 team members and operates in 45 countries on five continents.
Majorel designs, delivers and differentiates customer experience management (CXM) on behalf of some of the world's most respected brands - in sectors ranging from banking and telecommunications, to retail and tourism.
We are looking for intermediate-level English-speaking Customer Service Representatives (CSRs) to join our Customer Support team.
Duties and responsibilities
- Handling incoming phone calls and emails from website users
- Managing questions, special requests and complaints and finding solutions to website user’s inquiries
- Intermediate English language skills (verbal and written) - intermediate proficiency, B1 level
- Strong communication and administration skills
- Customer-focused approach
- Attentiveness, positive attitude
- Right to work in Egypt
- Computer literacy and good MS Office knowledge
- Experienced in a target-based/KPI driven environment is a plus