We are looking for intermediate-level English-speaking Customer Service Representatives (CSRs) to join our Customer Support team.

Duties and responsibilities

• Handling incoming phone calls and emails from website users
• Managing questions, special requests and complaints and finding solutions to website user’s inquiries

Requirements

• Intermediate English language skills (verbal and written) - intermediate proficiency, B1 level
• Strong communication and administration skills
• Customer-focused approach
• Attentiveness, positive attitude
• Right to work in Egypt
• Computer literacy and good MS Office knowledge
• Experienced in a target-based/KPI driven environment is a plus