Customer Service Representative - Advanced English Proficiency (C1)

Customer Service Representative - Advanced English Proficiency (C1)

MajorelCompany page

Cairo, Cairo Governorate, Egypt

about 2 months ago



Salary undisclosed


Customer Communication

Customer Service


Microsoft Office


Positive Attitude

Phone Support

Phone Etiquette

About company

Majorel is an international service company, specializing in customer experience and business process outsourcing services. It has more than 82,000 team members and operates in 45 countries on five continents.

Majorel designs, delivers and differentiates customer experience management (CXM) on behalf of some of the world's most respected brands - in sectors ranging from banking and telecommunications, to retail and tourism.

Job description

We are looking for advanced-level English-speaking Customer Service Representatives (CSRs) to join our Customer Support team.

Duties and responsibilities

  • Handling incoming phone calls and emails from website users
  • Managing questions, special requests and complaints and finding solutions to website user’s inquiries

Other requirements


  • Excellent English language skills (verbal and written) - advanced proficiency, C1 level
  • Strong communication and administration skills
  • Customer-focused approach
  • Attentiveness, positive attitude
  • Right to work in Egypt
  • Computer literacy and good MS Office knowledge
  • Experienced in a target-based/KPI driven environment is a plus
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