Customer Care Trainee
Chalhoub Group

Customer Care Trainee

Chalhoub GroupCompany page

Dubai, Dubai, United Arab Emirates

2 months ago



Salary undisclosed


Luxury Products

Problem Solving

Inbound Calls, Handling of


Team Problem Solving

About company

The Chalhoub Group is the leading partner of luxury, fashion and beauty across the Middle East.

Our franchises includes names like Louis Vuitton, Dior, Sephora, Louboutin, Swarovski and Lacoste.

Job description

Our Customer Care trainee is primarily customer experience oriented and will be involved in creating and building relationship with our customers through managing their enquiries, waiting list, preferences, etc. Most importantly, our Consultant will provide exceptional service levels to ensure that our customers enjoy the best shopping experience when getting in touch with us

What you'll be doing

  1. Answering calls and Emails
  2. Sending template emails for the undelivered emails
  3. Dispatching orders to the courier
  4. Monitoring the flow of the orders
  5. Inbound and outbound calls

Other requirements

What you’ll need to succeed Fluent Arabic and English Great communication skills A high level of technical ability, and an affinity with the luxury consumer A commercial, sales driven approach The ability to achieve results through influence and problem solving A flexible attitude and positive approach

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