Shanice Obiero

Manage and monitor assigned accounts, ensuring timely follow-up and resolution of outstanding cases in line with organizational procedures and performance targets.
Engage clients and relevant stakeholders through professional communication to understand issues, provide appropriate guidance, and facilitate resolution of outstanding matters.
Coordinate follow-up activities across multiple cases, maintaining accurate records and ensuring that agreed actions and commitments are completed within specified timelines.
Monitor case progress and identify emerging issues requiring escalation, intervention, or further action.
Prepare and maintain accurate reports on account status, follow-up activities, outcomes, and performance indicators to support management decision-making.
Handle client concerns and inquiries professionally, applying problem-solving and communication skills to resolve issues and maintain positive working relationships.
Maintain organized and up-to-date documentation and records, ensuring information is accurate, accessible, and handled in accordance with organizational requirements.
Work collaboratively with internal teams and other relevant parties to coordinate case resolution and ensure timely completion of assigned tasks.
Prioritize and manage a high volume of cases while meeting deadlines, maintaining attention to detail, and achieving established performance targets.
Analyze account information and follow-up outcomes to identify trends, challenges, and cases requiring additional attention or escalation.
Follow established policies, procedures, and compliance requirements when managing client accounts and documenting recovery activities.
Support continuous improvement by identifying recurring challenges and communicating practical recommendations for improving follow-up and case-management processes.

Coordinate end-to-end recruitment activities, including candidate sourcing, screening, shortlisting, interview scheduling, and follow-up.
Engage with candidates and hiring stakeholders through professional and timely communication throughout the recruitment process.
Coordinate multiple recruitment assignments simultaneously, tracking candidates and ensuring activities progress within established timelines.
Maintain accurate candidate records, recruitment documentation, and status updates to support efficient talent acquisition processes.
Liaise with hiring managers and relevant stakeholders to understand staffing requirements and coordinate recruitment activities accordingly.
Monitor recruitment pipelines and provide regular updates on candidate progress, outstanding actions, and recruitment outcomes.
Conduct candidate screening and preliminary assessments against established role requirements and selection criteria.
Follow up with candidates and stakeholders on interviews, feedback, documentation, and other outstanding recruitment requirements.
Support the preparation of recruitment reports and performance updates, tracking key recruitment activities and outcomes.
Identify delays or challenges within recruitment processes and escalate or coordinate appropriate action to facilitate timely resolution.
Manage confidential candidate information responsibly and maintain accurate documentation throughout the recruitment process.
Meet established recruitment targets while maintaining quality, professionalism, and attention to detail.

Coordinated day-to-day operational activities within the Business Banking/SME portfolio, ensuring timely completion of assigned tasks and follow-ups.
Monitored SME accounts and portfolio activities, identifying emerging issues and ensuring appropriate follow-up and escalation.
Maintained accurate and up-to-date records of account activities, client engagements, follow-ups, and case outcomes.
Liaised with SME clients and internal departments to address account-related issues, coordinate resolutions, and ensure timely service delivery.
Prepared and maintained regular operational and portfolio reports, providing updates on account status, follow-up activities, and outstanding actions.
Followed up on agreed client commitments and action points, tracking progress and escalating overdue or unresolved matters where necessary.
Supported the review and monitoring of accounts with emerging risks, contributing to early identification of issues requiring intervention.
Coordinated documentation and follow-up for account restructuring and other remedial actions in accordance with established procedures.
Handled client concerns and service-related issues, communicating professionally with stakeholders and facilitating appropriate resolutions.
Worked collaboratively with Relationship Managers, Credit, Operations, and other internal teams to coordinate account-related activities and resolve outstanding issues.
Managed multiple assignments and competing priorities while meeting strict deadlines and maintaining accuracy in a fast-paced banking environment.
Ensured compliance with established policies, procedures, and documentation requirements when processing and monitoring SME banking activities.