We are looking for a dynamic Telesales Team Lead to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

As a Telesales Team Lead, you will energize and empower your team, driving exceptional performance in a results-driven environment that makes real impact.

What will you do?

Lead and inspire our outbound telesales team to exceed customer retention targets while playing a pivotal role in high-impact campaigns that maximize conversions and accelerate revenue growth.

You'll champion world-class quality standards, ensuring every customer interaction is accurate, compliant, and professionally exceptional. Your coaching expertise will unlock your team's potential, helping them master new skills and bridge performance gaps.

Strategic communication will be your superpower—keeping everyone aligned, motivated, and equipped to deliver outstanding results through dynamic team briefings and performance optimization sessions.

The Role Details

📍 Location: Ghana (Hybrid - Best of both worlds!)
📊 Reports to: Senior Team Leader
🎯 Impact: Multi-market scale across our growing regions

What You Need to Succeed

🎓 Education: Diploma in business administration, marketing, communications, or related field

💪 Experience: At least 4+ years in telesales, customer service, or sales management with proven results

🚀 Leadership Skills: Strong team management abilities with a track record of motivating teams to exceed expectations and deliver exceptional customer service

📊 Analytical Edge: Sharp data interpretation skills to identify trends and make strategic decisions that boost performance

⚙️ Technical Advantage: Familiarity with CRM systems and relevant software (major plus!)

Why This Role Rocks

✨ Lead meaningful work driving financial inclusion across Africa
✨ Build high-performing teams and develop future leaders
✨ Own strategic initiatives with direct revenue impact
✨ Enjoy hybrid flexibility with professional growth opportunities
✨ Make measurable impact in expanding markets

Ready to Make Your Mark?

If you're a results-driven leader passionate about sales excellence, team development, and customer experience, this is your opportunity to create lasting impact while advancing your career.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at

m-kopa.com

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.